professional experience

JPMorgan Chase Bank N.A. October 2023- Present

Associate Banker- Market Expansion

• Developed and maintained strong client relationships, leveraging product knowledge to enhance user engagement and satisfaction, resulting in a high client retention rate.

• Conducted market research and analyzed customer data, driving targeted sales strategies that increased client retention by 12% and identified new revenue opportunities with retention data reports averaging 95% across all channels.

• Collaborated cross-functionally with sales and compliance teams to advocate for client needs, drive business growth, and ensure alignment with client goals.

• Utilized CRM software to track client interactions, optimize follow-up, and identify value-adding opportunities that enhanced client experience and loyalty.

• Mentored team members and provided training support, fostering skill development and contributing to a more effective and cohesive team.

• Managed account renewals and implemented strategies for upselling and cross-selling, maximizing contract value and strengthening client relationships.

• Created and executed client engagement strategies that included personalized outreach and targeted campaigns, leading to improved client satisfaction scores.

• Identified and addressed client challenges proactively, offering tailored solutions that contributed to client success and long-term partnerships.

Buckboards Events and Catering August 2022- October 2023

Event Marketing Associate

• Collaborated on event marketing initiatives, aligning themes with client branding to enhance guest experiences and reinforce positive brand associations.

• Planned and executed logistics for corporate and private events, ensuring seamless delivery of brand-aligned experiences.

• Supported event promotions through targeted outreach, contributing to increased attendance and repeat business from key accounts.

The Cohn Restaurant Group July 2022

Marketing Operations Specialist- ESRI

• Designed and executed event marketing strategies, achieving a $1,000,000 revenue milestone through targeted campaigns and customer engagement initiatives.

• Managed logistics for high-impact events, including a corporate buyout serving 21,000 guests, ensuring brand consistency across all touch-points.

• Partnered with cross-functional teams to deliver marketing content, enhancing attendee experiences and boosting brand reputation.

• Oversaw operations across multiple high-traffic venues, elevating customer satisfaction through strategic planning and attention to detail.

• Led cross-functional teams for event execution, training both temporary and permanent staff, and ensuring readiness and efficiency for large-scale events.

• Oversaw event operations for major occasions, coordinating vendor relations, equipment management, and venue setup to meet strict deadlines, showcasing a commitment to quality and strategy execution.

Awards and Academic Accomplishments

Mental Health Advocate Award May 2022

San Diego Unified School District & Rady Children’s Hospital

Student Services Director- Peer Mediation August 2020- June 2022

San Diego Unified School District

Athletes Training Athletes Club (Co-Founder) August 2020- June 2022

Patrick Henry High School

Circle of Friends Club (Co-President) August 2018- June 2022

Patrick Henry High School

Education

Bachelors of Business Administration (In Progress)

San Diego State University

Associate of Business Administration- Marketing

Grossmont College, San Diego, CA

High School Diploma

Patrick Henry High School